American Customer Satisfaction Index (ACSI) Commentary by ForeSee Results
ACSI Quarterly E-Government Satisfaction Index, Q3 2008
October, 2008
Customer satisfaction with government websites is up 1.4% to a score of 73.9 during the third quarter of 2008, marking the second straight increase.
ACSI E-Business Commentary August 2008
August, 2008
Customer satisfaction with e-business soars to an all-time high score in the annual ACSI E-Business report.
ACSI Quarterly E-Government Benchmark, Q2 2008
July, 2008
E-government satisfaction is up 0.7% this quarter, the first increase in a year.
ACSI Quarterly E-Government Benchmark, Q1 2008
March, 2008
Citizen satisfaction hits its lowest score in three years, a 72.4 on the ACSI’s 100-point scale. Get the details behind the trend.
ACSI Annual E-Commerce Report 2008
February, 2008
Customer satisfaction reaches an all-time high with the e-commerce sector in the annual ACSI E-Commerce report.
ACSI Quarterly E-Government Benchmark, Q4 2007
December, 2007
Citizen satisfaction with e-government is down for the third straight quarter. However, citizen satisfaction with the web is higher than satisfaction with government overall.
ACSI Annual E-Commerce Report, Q4 2006
February 2007
Customer satisfaction with e-commerce increases for the 2nd year in a row.
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