About ForeSee Results
ForeSee Results is the leader in online customer satisfaction measurement. The company was founded in 2001 to bring the scientific and proven methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to the web. For hundreds of clients across the private and public sectors, ForeSee Results captures and analyzes online voice of customer data to help our clients increase sales, loyalty, recommendations and website value.
ForeSee Results offers:
Unequalled Methodology
ForeSee Results owns the patent to deploy the methodology of the American Customer Satisfaction Index online. The ACSI has 14 years of empirical evidence showing the link between strong customer satisfaction and financial results. ForeSee Results has been applying this powerful tool online for our clients’ online success for more than six years.
Unparalleled Experience
ForeSee Results’ cross-industry experience spans retail, telecommunications, financial services, government, consumer products, travel, business-to-business, health care, pharmaceuticals, manufacturing, associations and nonprofits. Our experience includes:
• 30 benchmarks (by industry and function)
• 30 million “voice of customer” responses collected to date
• 550+ website measurements in place
Unmatched Team
Our in-house team of research analysts, usability audit specialists, implementation specialists and technical experts work together toward a common goal: our clients’ satisfaction and success.
Headquartered in Ann Arbor, MI, ForeSee Results has a satellite office in Southfield, MI, and a European office in London.