Government

ForeSee Results works with local, state, federal and international government sites to help them better serve citizens through the convenient online channel.

Federal Government

The American Customer Satisfaction Index (ACSI) methodology used by ForeSee Results is considered the “gold standard” in the federal government. More than 200 federal government websites capture and manage “voice of customer” feedback using this scientific methodology to:

• Address the requirements of the President’s Management Agenda to improve citizen service



• Find out who’s coming to the website, why and whether their needs are being met



• Benchmark against other public and private sector sites



• Identify site improvements that will result in increased satisfaction, word of mouth recommendations and use of the site as a primary resource



• Foster adoption of online registration, self-service and other applications that can reduce agency costs and increase the accuracy and quality of information gathered

Each quarter, ForeSee Results releases the ACSI E-Government Online Customer Satisfaction Index, which assesses citizen satisfaction with 100+ federal government websites.

State/Local Government

At the state and local government level, it’s critical to understand whether the website serves as a convenient and cost-efficient tool for citizens to interact with the government. Using the ACSI methodology, ForeSee Results helps state and local government websites maximize the tax dollars they spend on web initiatives. 

International Government

ForeSee Results currently measures online customer satisfaction for Mexican and Canadian federal government websites in addition to U.S. government sites targeted at an international audience. Because the American Customer Satisfaction Index (ACSI) methodology is a global metric, it provides a consistent and credible means of online customer satisfaction measurement around the globe.

ForeSee Results can capture “voice of customer” in 40+ languages, including those using double-byte character sets.

:: See more measured Government organizations