Media Coverage
Tesco and M&S slip in online satisfaction index
Talking Retail
December 23, 2008
Tesco and Marks & Spencer (M&S) have failed to match their performances last year on the ForeSee Results online retail satisfaction index.
Amazon and Play.com take top honours in customer satisfaction survey
Brand Republic
December 22, 2008
Online retailers Amazon UK and Play.com give their users the most customer satisfaction, according to the latest survey compiled by ForeSee Results.
Web snub for M&S
The Sun Online
December 22, 2008
ONLINE shoppers have snubbed Marks & Spencer and Tesco in a survey of Britain’s favourite internet stores.
CEO Larry Freed comments on ACSI E-Government Satisfaction Index Q3 2008
Federal News Radio
October 28, 2008
The ACSI was the feature segment today, including extensive discussion of the value of the index to federal websites, both as a benchmark and as a tool for continuous improvement.
Federal Web sites see another modest rise in user satisfaction
NextGov
October 28, 2008
Satisfaction with federal government websites is up slightly for the second quarter in a row, and ForeSee Results CEO Larry Freed argues for a deeper focus on e-gov in the next administration.
Everybody loves their Google
Los Angeles Times
August 19, 2008
Google is a stand-out in this year’s ACSI E-Business report, which shows huge increases in customer satisfaction, both with the search giant and with the industry.
Google leads in search satisfaction
Advertising Age
August 19, 2008
Consumer satisfaction among search engines and portals surged this year, thanks in part to an increase of 10.3% for Google.
New Study: Google King of Customer Satisfaction -- 'NYT' and 'USA Today' Do Well
Editor & Publisher
August 19, 2008
The New York Times and USA Today rank higher in customer satisfaction than other news websites, according to the ACSI E-Business Report.
Survey: User Satisfaction up a Bit With U.S. E-gov't Sites
Washington Post
August 4, 2008
The recent slight increase in citizen satisfaction with federal government websites may be the start of a positive trend, according to ForeSee Results.
E-Gov on the upswing
GCN
August 4, 2008
Government website satisfaction has increased for the first time in a year, according to the ACSI.
Interview with Larry Freed about ACSI E-Gov Release
Federal News Radio
July 29, 2008
Federal News Radio talks to ForeSee Results’ President & CEO Larry Freed to get his insights on the Q2 2008 ACSI E-Gov report.
The ROI of Customer Satisfaction
ClickZ
July 24, 2008
Larry Freed shares his insights about connecting customer satisfaction and ROI with Shane Atchison of ZAAZ.
Ann Arbor's ForeSee Results to add 275 jobs in expansion
Ann Arbor Business Review
July 2008
ForeSee Results plans to add 275 jobs.
Amazon Deals Have Short Shelf Life
Investor's Business Daily
June 2008
ForeSee Results’ CEO Larry Freed is quoted in this article about the evolution of Borders.com and ToysRUs.com.
Satisfied and Buying
Internet Retailer
June 2008
In this bylined article by Larry Freed, learn why customer satisfaction is a key success metric, especially in a down economy. You can also download free commentaries from the Top 100 Online Retail Satisfaction Index research referenced in this article.
Measuring word of mouth online
DM News
May 19, 2008
Satisfaction drives Word of Mouth, and people who visit a website because of WOM are more likely to buy, recommend, return to the site and remain loyal. Learn more in this bylined article by Larry Freed.
Online Customer Satisfaction Improves Despite Economy
ClickZ
May 15, 2008
Recent research by ForeSee Results shows improved satisfaction with top e-retailers despite tough economic times.
Netflix Tops Customer Satisfaction Survey
Computerworld
May 15, 2008
Online DVD rental service Netflix.com did the best job of satisfying its customers, according to ForeSee Results Top 100 Online Retail Satisfaction Index.
Customers Satisfied with Top Internet Retailers
DM News
May 15, 2008
Customer satisfaction with the top 100 Internet retailers is up 1.4% from last year, according to the latest report from ForeSee Results.
Banks Set the Customer Satisfaction Standard for Online Financial Services
CRM Today
April 21, 2008
Customer satisfaction with online banking far surpasses other online financial services like credit cards and investment, according to a new study conducted by ForeSee Results and Forbes.com.
Survey: Online banking satisfaction up
Business Week
April 15, 2008
Customer satisfaction with online banking sites has risen significantly over the past five years, according to a survey released Tuesday by ForeSee Results.
E-retail marketers must drive quality
iMedia UK
April 8, 2008
Larry Freed, President & CEO of ForeSee Results, reveals his five surefire steps to attract new online customers to your retail sites.
New Tech Trends in Manufacturing Customer Service
Industry Week
April 1, 2008
New technologies and data-driven focus are enabling more agile, responsive customer-service departments, both inside and outside the enterprise.
Honda Earns Cheers, Nissan Earns Jeers in Auto Web Site Satisfaction Index
Edmunds.com
April 1, 2008
Honda tops a new study that looks at consumer satisfaction with the online automotive shopping experience, while Nissan comes in last.
Honda rated best on Web
Detroit Free Press
March 31, 2008
Honda tops the customer satisfaction ratings of the first edition of the ForeSee Results Automotive Website Satisfaction Index, released today.
Is your Web site up to snuff?
Federal Times
March 24, 2008
The federal government must take action before citizen satisfaction drops even further, according to results of the Q1 2008 ACSI E-gov Index.
Users less happy with federal govenment Web sites
Computerworld
March 18, 2008
User satisfaction with federal government Web sites is at its lowest point in three years, according to the ACSI E-gov report.
Fed Web site scores fall in customer satisfaction index
Government Computer News
March 18, 2008
The malaise that is permeating consumer confidence is now seeping further into citizens' attitudes toward federal Web sites.
New Tech Trends in Manufacturing Customer Service
Industry Week
April 1, 2008
This article talks about the value to Eaton Corp. of online customer satisfaction measurement through ForeSee Results.
ForeSee Results’ President & CEO Named Leader & Innovator
Great Lakes IT Report
March 7, 2008
Larry Freed was recently named a Leader & Innovator by Lawrence Technological University for the significant growth of ForeSee Results under his leadership.
Good experiences rule in multichannel
DM News
March 3, 2008
In the competitive online retail environment, retailers need to both satisfy online shoppers and provide more robust online tools, such as customer product reviews, according to ForeSee Results.
ForeSee finds satisfaction on Web sites, bottom line
Crain's Detroit Business
February 25, 2008
ForeSee Results is expanding rapidly, with employee, revenue and international growth expected for this year and next.
Fidelity Top Online Brokerage for Customer Satisfaction, Survey Says
Wall Street & Technology
February 20, 2008
Fidelity ranked last year as the top online brokerage in terms of customer satisfaction, according to a new survey carried out by the American Customer Satisfaction Index (ACSI) and ForeSee Results.
Online Travel Satisfaction Continues to Decline
HotelMarketing.com
February 20, 2008
According to a new ACSI study, e-commerce satisfaction in the online travel industry falls for a second straight year.
E-commerce tops service industry in customer satisfaction
Information Week
February 19, 2008
The e-commerce sector in the fourth quarter of last year topped all other service industries in customer satisfaction, the University of Michigan said Tuesday.
Online customer satisfaction hits record high: How good is good enough?
Network World
February 19, 2008
As Amazon.com tops the e-commerce sector, the author of this article wonders if companies could reach a point of diminishing returns on customer satisfaction.
Customer Service, Goods, Are Better Online, Study Reveals
Detroit Free Press
February 19, 2008
Online retailers are delivering the goods and better customer service than traditional stores, according to the ACSI E-commerce report.
Rewriting the Book on E-commerce
Stores
February 4, 2008
This article discusses how Border’s is using customer satisfaction measurement as a key input into its e-commerce strategy.
Radio Interview with Larry Freed
Minnesota Public Radio
January 3, 2008
Larry Freed is interviewed on Minnesota Public Radio about customer satisfaction with online retail during the holidays.
FreedYourMind Audiocast SeriesHear thoughts from Larry Freed in this audiocast series.
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Past Media CoverageForeSee Results is frequently featured in leading national and industry publications, including: the Washington Post, Computerworld, Federal Computer Week, Internet Retailer and ABA Banking Journal. Check out some of our past coverage:
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