Our Partners

BitBang provides fully customized web analytics consulting and customer experience management services. BitBang analyzes data and information derived from multiple data sources and creates solutions for business decisions, website design and online marketing activities. BitBang combines technology and methodology to provide actionable recommendations that will result in a positive Return On Investment (ROI). We analyze and implement our expertise to organizations that realize web analytics and customer experience management are key business factors.

:: www.bitbang.it

The ForeSee Results / Coremetrics partnership brings to the market, for the very first time, a complete attitudinal and behavioral data analysis program. The partnership allows organizations to understand the drivers of both online customer satisfaction and online customer behavior for specific behavior segments as defined by demonstrable clickstream patterns.

Coremetrics provides information about online customer interactions to help companies optimize site path design and to improve customer lifetime value. Coremetrics' Core Data Platform™ uses a patent-pending browser-based data collection technology to anonymously gather and store behavioral information directly from the visitor's browser and records interactions in real-time to build LIVE (lifetime individual visitor experience) Profiles.

E-commerce executives can now deepen their knowledge and further accelerate financial results by applying ForeSee Results' satisfaction analysis and success indicators to Coremetrics' behavioral information. This joint program enables attitudinal/behavioral segmentation analysis by isolating each behavior-based segment and exploring the attitudinal causes of desired behavior for each segment.

:: www.coremetrics.com.

CySP is a leading consulting company focused on bringing customer solutions to better manage their business, interact with clients and provide efficiency to their business to make better decisions. CySP is a cross-industry company who implements Software & Hardware in Mexico and Latin America committed to delivering innovation, business and technology solutions designed to optimize business performance. CySP consultants deliver measurable results by improving processes and aligning systems in order to reduce costs and provide customer satisfaction. CySP delivers end-to-end Web-enabled business solutions and business-focused solutions including Internet, Intranet, Extranet and Collaborative Portals as well as e-Business and Enterprise Content Management Solutions integrating existing systems. CySP helps clients to solve complex business issues and achieve results using technology.

:: www.cysp.com.mx

The Federal Consulting Group is a Treasury Department franchise that assists federal agencies in improving their overall performance with a special focus on customer service. The group is made up of career federal executives who have extensive expertise in managing major programs and working with senior agency leaders.

The Federal Consulting Group is the executive agent in the Federal Government for the ACSI and holds a generic clearance from the Office of Management and Budget for ACSI surveys.

:: www.fcg.gov

GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. The company provides solutions for its partners through its integrated e-commerce platform, which is comprised of three components: technology, logistics and customer care, and marketing services. The company provides e-commerce solutions for approximately 60 partners.

:: www.gsicommerce.com

Omniture, Inc. is the leading provider of online business optimization software, enabling customers to manage and enhance online, offline and multi-channel business initiatives. Omniture's software, which it hosts and delivers to its customers on-demand, enables customers to capture, store and analyze information generated by their websites and other sources and to gain critical business insights into the performance and efficiency of marketing and sales initiatives and other business processes. Omniture's customers include eBay, AOL, Wal-Mart, Gannett, Microsoft, Oracle, GM and HP.

:: www.omniture.com

Founded in 2003, OX2 is the Web & Customer Analytics competence centre of the LBi Group. Based in Brussels, capital of Europe, OX2/LBi is vendor independent and helps clients select the right tools, set-up processes, train involved human resources, define KPIs and dashboards while providing insights about the reported data.OX2/LBi’s Web Analytics customers include companies as Toyota Motor Europe, Bayer Healthcare Worldwide, Stanley Europe, Bose Europe, Nestle Belgilux, and ING Europe among others. OX2/LBi has partnerships with WebTrends, Omniture, Yahoo! Analytics (IndexTools), Unica, Google Analytics. OX2/LBi is corporate member of the Web analytics Association and of the IAB. You can also read OX2’s WA blog.

:: www.lbi.com

SafeHarbor Technology provides web self-help services integrated with other support channels. By combining web, chat, email and phone calls, complex customer support challenges are solved for companies with large or internally diverse organizations and extensive product lines. SafeHarbor partners with clients to provide improved information to solve support questions for both internal employees and external customers resulting in both lowered support costs and higher user satisfaction levels.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual and the State of Washington.

:: www.safeharbor.com

Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held.

:: www.tealeaf.com

Vivísimo does search right by combining the simplicity and innovation of consumer search with the flexibility and control of enterprise software. The company works with customers to understand their goals and quickly deploy solutions that maximize the business value of information—with an interface users love. Vivísimo serves its global client base through headquarters in Pittsburgh, PA, and Paris, France, and partners throughout the world. Please visit vivisimo.com to learn more about us and visit our Search Done Right blog to learn more about enterprise search.

:: www.vivisimo.com

As the acknowledged global web analytics market leader, WebTrends enables thousands of web-smart organizations to easily improve campaign performance and web site conversion as well as to build stronger relationships with their customers. With WebTrends Marketing Lab, the company stands alone in offering comprehensive, customizable web analytics as well as real-time data exploration and customer targeting solutions for relationship marketing. Companies such as Microsoft, IKEA, Reuters, General Mills and more than half of the Fortune and Global 500 rely on WebTrends as their trusted standard for award-winning technology and a full range of consulting services, as well as unmatched industry expertise across the broadest range of vertical markets.

:: www.webtrends.com