Press Releases
Customer Satisfaction Study Predicts Merry Outlook for Some Top E-Retailers; Others Will Struggle in 2009
December 30, 2008
Websites for Amazon, Wal-Mart, HP, Target Improve, Predicting Strong 2009;
HSN, Gap, Circuit City Websites Decline.
UK’s Best and Worst Online Retailers Named in ForeSee Results Christmas 2008 Online Retail Satisfaction Index
December 22, 2008
Play.com and Amazon UK tie for 1st place, PC World bottoms the list. A third of the top 30 online retailers drop in scores.
Online Shopper Satisfaction Slips, According to ForeSee Results
Holiday Retail Benchmark
December 16, 2008
Customer satisfaction with retail websites is slipping, according to ForeSee Results’ weekly holiday benchmark.
Hospital Websites Vastly Outperform Health Insurance Websites in Study
December 16, 2008
ForeSee Results today announced that in a broad benchmark measuring aggregate customer satisfaction with many different kinds of healthcare websites, hospital websites vastly outperform the websites of health insurance companies.
CPG Websites Shine: ForeSee Results Benchmark for Consumer Packaged Goods Shows Websites Play a Tangible Role in Sales and Brand Loyalty
December 11, 2008
ForeSee Results today unveiled research showing that online customer satisfaction plays a critical role for consumer packaged good (CPG) companies that are using their website to engender loyalty and encourage purchase behavior online or offline.
Online Shopper Satisfaction Holds Steady, According to ForeSee Results Holiday Retail Benchmark
December 8, 2008
Despite a decrease in online shopper satisfaction on Cyber Monday year-over-year, customer satisfaction with retail websites has remained fairly steady ever since, according to ForeSee Results’ weekly holiday benchmark.
Customer Satisfaction on Cyber Monday Exceeds Expectations
December 3, 2008
Although Cyber Monday shoppers were less satisfied with their online experience this year than they were in 2007, satisfaction is better than it was a month ago, according to a new study from ForeSee Results.
ForeSee Results Announces Key Promotion
and New Vice President
November 20, 2008
ForeSee Results today announced that it has promoted Mitchell Cohen to Vice President of Technology.
ForeSee Results Announces Major Milestones in Honor of Seventh Anniversary
November 17, 2008
ForeSee Results is celebrating its seventh anniversary and the achievement of several important corporate milestones.
Satisfaction with Government Websites Continues To Rise
October 28, 2008
Citizen satisfaction with federal government websites improves for a second consecutive quarter on the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released today from the University of Michigan and e-gov sponsor ForeSee Results.
StubHub Finds the Ticket to Customer Satisfaction with ForeSee Results
October 27, 2008
ForeSee Results today announced they will be measuring customer satisfaction for StubHub, the largest online ticket marketplace in the world, which was acquired by eBay in early 2007.
ForeSee Results and OX2 Join Forces to Deliver Integrated Web Analytics in Europe
October 15, 2008
ForeSee Results and OX2/LBi, the European leader in the field of clickstream web analytics, have announced that they will be working together to integrate their products.
ForeSee Results Announces New UK Clients
October 8, 2008
ForeSee Results today announced new clients in the UK, after a recently opening and staffing a London office.
ForeSee Results Helps Department of Justice Improve Online Satisfaction
September 17, 2008
ForeSee Results today announced that it has established a Department of Justice (DOJ) benchmark that will help DOJ websites ensure maximum citizen satisfaction.
ForeSee Results Helps Nonprofits with Online Satisfaction
September 17, 2008
ForeSee Results today announced the creation of a benchmark for nonprofit websites.
ForeSee Results Helps Department of Defense Improve Online Satisfaction
September 16, 2008
ForeSee Results today announced that it is working with several Department of Defense websites to ensure maximum citizen satisfaction with the department’s online initiatives.
Associations Turn to ForeSee Results for Help with Online Satisfaction
September 15, 2008
ForeSee Results today announced the creation of a benchmark for association websites.
ForeSee Results to Support Online Comparison Shopping Site Customer Satisfaction
September 11, 2008
ForeSee Results today announced they will be measuring customer satisfaction internationally for Shopping.com®, an eBay® company.
ForeSee Results and Allurent Partner to Improve the Online Shopping Experience
September 10, 2008
AllurentTM and ForeSee Results have partnered to help online retailers further bridge the gap between the goal and achievement of higher customer satisfaction.
Eastern Mountain Sports Climbs to Website Excellence with ForeSee Results
September 2, 2008
ForeSee Results today announced they will continue to measure online customer satisfaction for Eastern Mountain Sports, one of the nation's leading specialty outdoor retailers.
ForeSee Results E-Business Report Released
August 19, 2008
Customer satisfaction with e-business websites reaches a new high, according to the University of Michigan’s American Customer Satisfaction Index (ACSI) second quarter report, released today.
NFL Scores Online Customer Insights with ForeSee Results
August 11, 2008
ForeSee Results will continue to work with the NFL to measure and monitor online customer satisfaction with its e-commerce site, www.NFLshop.com, in time for training camp and the start of the 2008 NFL season.
ForeSee Results E-Government Satisfaction Index Q2 2008 Released
July 29, 2008
The ACSI E-Government Satisfaction Index registers its first increase in a year, according to ForeSee Results.
ForeSee Results Provides Trulia with Customer Satisfaction Data to Enhance User Experience
July 29, 2008
ForeSee Results today announced that it will be working with residential real estate search engine Trulia, Inc. (www.trulia.com) to measure online customer satisfaction.
CHEFS Catalog Cooks Up Highly Satisfied Customers with ForeSee Results
July 23, 2008
CHEFS Catalog will continue to use the scientific methodology of the American Customer Satisfaction Index (ACSI) to monitor and improve customer satisfaction with its website, www.CHEFScatalog.com.
ForeSee Results Helps The Atlanta Journal-Constitution Read Online Customers
July 18, 2008
ForeSee Results today announced that it will be working with The Atlanta Journal-Constitution, Cox Newspapers’ flagship daily publication, to assess and improve online customer satisfaction with its website, www.ajc.com.
ForeSee Results Announces Benchmark for Food and Beverage Websites
July 1, 2008
ForeSee Results today announced the creation of a benchmark for customer satisfaction with food and beverage websites, which will allow clients to measure the performance of their website against an average of their industry peers.
Riverbed Selects ForeSee Results to Measure Online Customer Satisfaction
June 10, 2008
ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services (WDS), to collect “voice of customer” feedback and measure customer satisfaction with www.riverbed.com.
Customer Satisfaction Improves for Retail Websites, According to ForeSee Results’ Top 100 Online Retail Satisfaction Index
May 15, 2008
Netflix.com does the best job satisfying its customers, according to the ForeSee Results Top 100 Online Retail Satisfaction Index.
ForeSee Results Joins viaTealeaf Partner Network
May 7, 2008
ForeSee Results today announced it will join the viaTealeaf™ Partner Network. Tealeaf® is the leader in online Customer Experience Management (CEM).
ForeSee Results Unveils CS SiteManager 3.0
May 5, 2008
ForeSee Results unveiled an enhanced online customer satisfaction analytics service called CS SiteManager 3.0.
ForeSee Results Selected to Measure Online Customer Satisfaction for the Federal Government
April 29, 2008
ForeSee Results announced that it has been selected as the vendor of choice for online customer satisfaction management and measurement for the federal government through 2012.
Banks Set the Customer Satisfaction Standard for Online Financial Services
April 15, 2008
Customer satisfaction with online banking far surpasses other online financial services like credit cards and investment, according to a new study conducted by ForeSee Results and Forbes.com.
ForeSee Results Appoints New Vice President of Sales
April 2, 2008
ForeSee Results has appointed Steve Jacob to be vice president of sales, a new position for the company.
Honda.com Best in Customer Satisfaction; NissanUSA.com Worst
March 31, 2008
Honda’s website does the best job satisfying customers and driving sales and dealer visits, according to the first ForeSee Results Automotive Website Satisfaction Index.
ForeSee Results Announces Key Promotion and New Vice President
March 27, 2008
ForeSee Results today announced that it has promoted Cia McCaffrey to vice president.
ForeSee Results Helps Zillow
Make Customers Feel At Home
March 25, 2008
ForeSee Results is working with Zillow.com to help the online real estate community assess and improve online customer satisfaction.
ForeSee Results Announces Major Milestones
March 19, 2008
ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it has reached several major corporate milestones
Citizen Satisfaction with E-Government Falls to Lowest in Three Years
March 18, 2008
Citizen satisfaction with federal government websites declines for a third consecutive quarter, according to the first quarter report of the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.
ForeSee Results Appoints CFO
March 6, 2008
ForeSee Results expanded its management team by adding Jeff Blackman as Chief Financial Officer.
Eaton Tracks Online Customer Satisfaction with ForeSee Results
February 27, 2008
Eaton, a leading global diversified industrial manufacturer, is working with ForeSee Results to capture “voice of customer” feedback and measure customer satisfaction with its website, www.eaton.com.
ForeSee Results Helps AA Credit UnionAssess Online Customer Satisfaction
February 21, 2008
ForeSee Results is working with American Airlines Federal Credit Union (AA Credit Union), to help assess and improve customer satisfaction with its website, aacreditunion.org.
E-Commerce Satisfaction Soars in American Customer Satisfaction Index
February 19, 2008
Customer satisfaction with the e-commerce sector hits an all-time high, according to the American Customer Satisfaction Index (ACSI).
Chico's Finds Perfect Fit with ForeSee Results' Online Customer Satisfaction Measurement Solution
January 31, 2008
Chico’s FAS is working with ForeSee Results to measure online customer satisfaction with three brand websites: Chico’s, Soma Intimates and White House | Black Market.
Past Press ReleasesForeSee Results regularly issues press releases on a variety of topics from independent
research to new client wins to commentary on the American Customer Satisfaction Index
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