ForeSee Results Research Commentaries
Click below to download a recent research commentary on customer satisfaction trends.
Holiday 2008 Top 40 Online Retail Satisfaction Index
Overview Report: Amazon and Netflix top the list and are the only two online retailers to score above 70. Only 10 websites improved satisfaction year-over-year, while more than 40% saw satisfaction decline.
Christmas 2008 Top 30 UK Online Retail Satisfaction Index
Overview Report: Play.com and Amazon UK top the list of leading UK online retailers for the second year in a row. Find out why online customer satisfaction is a driving force in building sales and loyalty.
Spring 2008 Top 100 Online Retail Satisfaction Index
Overview Report: Netflix, QVC, and Amazon are the Top 100 customer satisfaction leaders. Find out why online customer satisfaction is a driving force in building sales and loyalty.
Apparel & Accessories Report: L.L. Bean, Talbots, and Zappos top the list of apparel & accessories retailers in the Top 100. Learn how the industry can improve customer satisfaction.
Computer & Electronics Report: Apple, Newegg, and HP top the computer & electronics industry. Gain insights into trends in customer satisfaction in this category.
Click here to download these free reports.
Additional Findings: Learn how customer reviews, free shipping, gift cards and various customer acquisition sources influence satisfaction and purchase intent.
Spring 2008 ForeSee Results/Forbes.com Online Financial Services Study
This report assesses how well banks, credit card companies and investment services firms use the web channel to drive loyalty and share of wallet.
Spring 2008 Automotive Website Satisfaction Index
ForeSee Results recently conducted our first Automotive Website Satisfaction Index to determine the role of automotive websites in driving loyalty and sales.
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